Industry: Mortgage Brokerage / Financial Services
Employment Type: Full-Time
Experience: Freshers & Experienced candidates welcome
About Minassat Al Etemad
Minassat Al Etemad is a fast-growing mortgage consultancy in Dubai that assists residents and non-residents in securing home loans across leading UAE banks. We offer transparent, client-first service, zero consultancy fees, and end-to-end mortgage support. As our operations expand, we are hiring a Back Office Executive to strengthen our internal process management and deliver a seamless experience to clients and partner banks.
Role Overview
The Back Office Executive plays a critical role in ensuring smooth operations, accurate documentation, and timely coordination between clients, mortgage advisors, and banking partners. This is a non-customer-facing role ideal for individuals who are detail-oriented, organized, and comfortable working with documentation and administrative tasks.
Freshers can apply — full training on mortgage processes and documentation will be provided.
Key Responsibilities
1. Documentation & Data Management
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Collect, verify, and organize client documents required for mortgage applications.
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Maintain accurate digital and physical files for all cases.
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Check document completeness and inform advisors of missing paperwork.
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Ensure secure handling and confidentiality of client information.
2. CRM & Reporting Tasks
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Update client details, case status, and progress in the CRM system.
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Generate daily and weekly reports for management.
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Track application status with banks and record updates.
3. Coordination & Follow-Up
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Coordinate internally with mortgage advisors for case updates and requirements.
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Communicate via email with partner banks regarding documentation, valuations, and approvals.
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Assist the operations team in preparing files for pre-approval and final approval submission.
4. Process Support
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Monitor pending cases and ensure timely follow-up.
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Help streamline processes to improve efficiency across departments.
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Support management in ad-hoc administrative tasks.
Requirements
Education & Experience
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High school diploma or bachelor’s degree.
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Freshers can apply; back office experience is a plus.
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Experience in real estate or banking documentation is an advantage but not mandatory.
Skills Required
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Strong attention to detail and accuracy.
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Basic computer skills (Excel, email, document handling).
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Ability to organize and manage multiple cases at once.
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Good communication skills (English; additional languages are a plus).
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Fast learner with a proactive attitude.
Benefits
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Competitive salary package
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Full training on mortgage processes and UAE banking documentation
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Career growth opportunities into:
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Operations Coordinator
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Mortgage Documentation Specialist
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Senior Admin Executive
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Professional work environment with supportive management
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Visa & medical insurance (as per UAE law)
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Performance-based incentives
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Job stability and long-term career growth in the UAE financial sector
Why Join Minassat Al Etemad?
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Work with a growing mortgage consultancy with strong bank partnerships.
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Learn valuable skills in the Dubai real estate and mortgage industry.
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Be part of a multicultural, organized, and professional team.
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Opportunity to grow into senior administrative or mortgage processing roles.