Type: Full-Time
Location: Dubai
Experience: Freshers accepted

About the Position

This role focuses on handling incoming leads from social media campaigns, website traffic, WhatsApp, and referral channels. You will qualify leads and direct them to the appropriate Mortgage Advisor.

Key Responsibilities

• Make outbound calls to new leads generated daily.

• Convert raw leads into qualified appointments.

• Explain the basic mortgage process, interest rates, and required documents.

• Maintain high-quality call standards and follow scripts where needed.

• Update CRM records with accurate call notes.

• Work closely with the sales and mortgage advisory team to improve lead conversion rates.

Requirements

• Clear communication skills

• Comfortable making 80–120 calls per day

• Basic computer and CRM handling skills

• Positive attitude and willingness to learn

• Freshers can apply; call center experience is a plus

Benefits

• Fixed salary + bonuses

• Job stability and long-term growth

• Paid training on mortgage services

• Friendly, multicultural work environment

• Visa and medical benefits (as per UAE norms)